Privacy Policy

Linden Healthcare is a CQC-registered home care provider based in Cambridge, Cambridgeshire. Our registered address is in Cambridge, United Kingdom.

For all data protection enquiries, please contact us at hello@lindenhealthcare.co.uk or call 01223 606518.

We may collect the following categories of personal data:

• Contact details: name, phone number, email address, and postcode or home address.
• Enquiry information: details about care needs, the person requiring care, and the services being considered.
• Care plan data: health and medical information, daily routines, preferences, and personal circumstances provided during or after a free assessment.
• Employment application data: work history, qualifications, right to work documentation, and DBS information.
• Website usage data: browser type, pages visited, and time on site (via analytics cookies where consent is given).

We use your personal data to:

• Respond to your enquiry and provide information about our services.
• Arrange and carry out a free home care assessment.
• Deliver and manage care services under a contract.
• Process employment applications and carry out pre-employment checks including DBS verification.
• Meet our legal obligations, including safeguarding and CQC regulatory requirements.
• Send marketing communications where you have provided your consent to receive them.
• Improve our website and understand how visitors interact with our content.

We rely on the following legal bases under UK GDPR:

• Contract: to provide care services and manage employment relationships.
• Legitimate interests: to respond to enquiries and manage our business operations, where our interests do not override your rights.
• Legal obligation: to meet our safeguarding, CQC, and employment law obligations.
• Consent: for optional marketing communications, which you can withdraw at any time without affecting other processing.
• Vital interests: in an emergency where processing is necessary to protect someone's life.

Your data is stored securely on systems based in the United Kingdom and the European Economic Area. We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction.

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Enquiry data from people who do not become clients is typically retained for 12 months. Active care records and related personal data are retained in line with CQC guidance and applicable health records legislation. Employment records are retained for the period required by employment law.

Where we use third-party service providers to process data on our behalf, we ensure they are bound by appropriate data processing agreements.

We do not sell, rent, or trade your personal data. We may share data with:

• Healthcare professionals directly involved in your or your loved one's care, with your knowledge and consent where required.
• Regulatory bodies including the Care Quality Commission (CQC) and the Information Commissioner's Office (ICO) as required by law.
• IT and software service providers who process data on our behalf, bound by data processing agreements.
• Cambridgeshire County Council or other local authorities where there is a safeguarding concern or statutory obligation.
• Our professional advisers including legal and financial consultants, under obligations of confidentiality.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you (subject access request).
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to any legal obligations to retain it.
• Object to processing carried out on the basis of legitimate interests.
• Request restriction of processing in certain circumstances.
• Withdraw consent for marketing communications at any time.
• Complain to the ICO at ico.org.uk if you believe we have not handled your data lawfully.

To exercise any of these rights, please contact us at hello@lindenhealthcare.co.uk. We will respond within one calendar month.

Our website uses essential cookies that are strictly necessary for the site to function, such as remembering your cookie preferences. We also use optional analytics cookies to understand how visitors use the site, which helps us improve our content and services.

You will be asked for your consent before any non-essential cookies are placed on your device. You can withdraw this consent or manage your cookie preferences at any time by adjusting your browser settings or using our cookie preference tool.

We do not use cookies for advertising or profiling purposes.

We review and update this privacy policy periodically to reflect changes in our practices or in applicable law. Any significant changes will be communicated on this page with a revised “Last updated” date.

We recommend checking this page from time to time. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have any questions about this privacy policy or the way we handle your personal data, please contact us: